salotpkr Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by salotpkr in connection with the operation of the salotpkr platform at salotpkr.net. It covers all users of the salotpkr platform, including registered account holders, visitors who browse without registering, and former account holders whose data salotpkr is legally required to retain after account closure.

salotpkr is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection legislation. By using the salotpkr platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller Identity

For the purposes of applicable data protection law, salotpkr acts as the Data Controller in respect of all personal data collected through the salotpkr platform. The Data Controller is the entity responsible for determining the purposes and means by which your personal data is processed.

salotpkr operates under a valid online gaming licence issued by the relevant regulatory authority in its licensing jurisdiction. The platform is designed and maintained specifically to serve Pakistani players, with all transactions conducted in PKR and all support delivered in English.

For any data protection queries, requests, or complaints, you may contact salotpkr directly using the contact details provided in Section 16 of this policy.

3. Personal Data We Collect

salotpkr collects the following categories of personal data from users of the platform:

salotpkr does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where directly relevant to a responsible gaming self-exclusion request initiated by the player themselves.

4. How We Collect Your Data

salotpkr collects personal data through the following means:

• Direct submission: Data you provide when registering a salotpkr account, completing KYC verification, making a deposit or withdrawal, or contacting customer support.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the salotpkr platform, via cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data returned by KYC service providers after you submit documents. Payment confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT processing partners.
• Fraud and AML checks: Risk-scoring data obtained from licensed third-party fraud prevention and anti-money-laundering screening services as required by salotpkr's licensing obligations.

5. Legal Basis for Processing

salotpkr processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases salotpkr relies on are:

• Contractual necessity: Processing required to fulfil the salotpkr user agreement — including account creation, processing bets, and paying out winnings in PKR.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC requirements imposed by salotpkr's gaming licence, and any applicable tax reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the salotpkr user experience — provided those interests are not overridden by your rights.
• Consent: Processing based on your freely given consent, such as receiving promotional emails or SMS notifications from salotpkr. You may withdraw consent at any time via your account settings or by contacting support.

6. How We Use Your Data

salotpkr uses the personal data it collects for the following purposes:

• Creating and managing your salotpkr player account.
• Verifying your identity and age as required by our licensing conditions (KYC).
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, and other supported payment methods.
• Administering bonuses, promotions, and loyalty rewards on your salotpkr account.
• Detecting and preventing fraud, money laundering, and Terms of Service violations.
• Monitoring gaming behaviour to support responsible gaming obligations — including identifying players who may be displaying signs of problem gambling.
• Responding to customer support queries and resolving disputes.
• Sending transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — relating to your salotpkr account.
• Sending marketing communications where you have provided consent to receive them.
• Improving and personalising the salotpkr platform experience based on aggregated usage analytics.
• Complying with legal, regulatory, and licensing obligations applicable to salotpkr.

7. Cookies and Tracking Technologies

The salotpkr platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session, and to collect anonymised analytics data that helps salotpkr improve the user experience.

salotpkr does not use third-party advertising or tracking cookies. You may configure your browser to reject non-essential cookies, but doing so may affect certain salotpkr platform features — particularly session persistence and preference saving.

8. Data Sharing and Third Parties

salotpkr does not sell your personal data. salotpkr may share your personal data with the following categories of third party only where strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners receive the minimum transaction data required to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed verification services receive your identity documents solely for the purpose of confirming your age and identity as required by salotpkr's gaming licence.
• AML and fraud screening services: Risk-assessment providers receive anonymised or pseudonymised data to screen for money laundering red flags and fraudulent patterns.
• Gaming software providers: Third-party game studios (such as live casino and slot providers) receive the minimum session data required to render and operate their games within the salotpkr platform.
• Regulatory and licensing authorities: salotpkr may be legally required to disclose player data to the authority that issued its gaming licence, or to law enforcement agencies acting under a lawful order.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics platforms to help salotpkr understand platform performance. No personally identifiable information is included in these transfers.

All third-party processors engaged by salotpkr are required by contract to handle your data in accordance with applicable data protection standards and to use it solely for the purpose for which it was shared.

9. International Data Transfers

As an online platform operating under an international gaming licence, certain personal data held by salotpkr may be stored on or processed by servers located outside Pakistan. Where such transfers occur, salotpkr ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by the relevant data protection authority.
• Transfers only to jurisdictions that provide an adequate level of data protection as recognised under applicable law.
• Binding data processing agreements with all receiving third parties that impose equivalent data protection obligations.

10. Data Retention

salotpkr retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and licensing obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your salotpkr account and for a minimum of five (5) years after account closure, as required by AML regulations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in line with applicable anti-money laundering legislation.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction for audit and regulatory compliance purposes.
• Support correspondence: Retained for three (3) years from the date of the final communication, unless a longer retention period is required for an unresolved dispute.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify any individual player.
• Marketing consent records: Retained for as long as you hold a salotpkr account plus three (3) years thereafter, to demonstrate lawful basis for any marketing communications sent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

11. Data Security

salotpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption on all data transmitted between your device and salotpkr's servers.
• Encrypted storage of all sensitive personal data and financial records on salotpkr's secure servers.
• Access controls ensuring that salotpkr staff can only access personal data on a strictly need-to-know basis, with full audit logging of all access events.
• Two-factor authentication (2FA) available on all salotpkr player accounts to reduce the risk of unauthorised login.
• Regular security audits and penetration testing of the salotpkr platform infrastructure.
• Incident response procedures that include notifying affected users and relevant authorities in the event of a data breach that poses a risk to your rights and freedoms.

12. Your Rights as a Data Subject

You have the following rights in respect of the personal data salotpkr holds about you. To exercise any of these rights, contact salotpkr support using the details in Section 16:

• Right of access: You may request a copy of all personal data salotpkr holds about you. salotpkr will respond within 30 days of receiving a valid request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by salotpkr.
• Right to erasure: You may request deletion of your personal data where salotpkr no longer has a legal basis to retain it. Note that certain data must be retained for AML and licensing compliance even after account closure.
• Right to restriction: You may request that salotpkr restricts its processing of your data in certain circumstances — for example, while you contest the accuracy of the data held.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that salotpkr provides your personal data in a structured, machine-readable format.
• Right to object: You may object to salotpkr processing your data on the basis of legitimate interests, including for direct marketing purposes. salotpkr will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

salotpkr will not charge a fee for handling data subject requests unless they are manifestly unfounded or excessive. salotpkr reserves the right to request proof of identity before processing a data subject request.

13. Children and Minors

The salotpkr platform is strictly intended for users aged 21 and above. salotpkr does not knowingly collect personal data from any individual under the age of 21.

If salotpkr discovers — through KYC review or any other means — that personal data has been collected from a user under the age of 21, salotpkr will:

• Immediately suspend the account in question.
• Delete all personal data associated with the underage account as soon as is practicable, subject to any legal obligation to retain evidence for regulatory reporting.
• Reverse any deposits made by the underage user where legally and technically possible.

14. Marketing Communications

salotpkr may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and special offers — but only where you have provided your explicit consent to receive such communications.

• You may opt in to marketing communications during account registration or at any later time via your salotpkr account settings.
• You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by adjusting your notification preferences in your salotpkr account settings, or by contacting salotpkr support directly.
• Opting out of marketing communications will not affect your receipt of transactional or security-related account notifications, which are sent regardless of marketing preferences.
• salotpkr does not share your contact details with third-party marketers for the purpose of sending you unsolicited marketing on behalf of any other brand.

15. Changes to This Policy

salotpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the salotpkr platform. The "Last Updated" date at the top of this page will always reflect when the most recent version came into effect.

Where a material change is made to this policy — particularly any change that affects how your personal data is used or shared — salotpkr will notify registered players via the email address on file before the change takes effect.

Continued use of the salotpkr platform following notification of an amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should close your salotpkr account and cease use of the platform before the updated policy takes effect.

16. Contact and Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data salotpkr holds about you, please contact the salotpkr Data Protection team:

• Email: [email protected]
• Subject line: Please include "Privacy Request" in the subject of your email so it is routed to the correct team.
• Response time: salotpkr will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
• Support hours: 9 AM – 11 PM PKT, 7 days a week

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe salotpkr has not handled your personal data in accordance with applicable law.